355 bet Privacy Policy

1 Introduction and Scope

355 bet is an online betting and casino platform serving users in Bangladesh. This privacy policy explains what information is collected about you when you use our website, open an account, or use any of our services, and how that information is used.

This policy applies to all 355 bet services — including the website, mobile app, and customer support channels. By using our services, you agree to the terms described in this policy.

Along with this policy, you are encouraged to read our Terms and Conditions, as both documents together form the complete agreement between you and us.

2 What Information We Collect

355 bet may collect the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth
• National ID card or passport number (when identity verification is required)
• Photo identification document (as part of the KYC verification process)

2.2 Contact Information

• Mobile number
• Email address
• Current address

2.3 Financial Information

• Deposit and withdrawal transaction details
• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfer transactions)

2.4 Activity Information

• Login history and timestamps
• Betting and gaming activity details
• Bonus and promotional offer information
• Customer support contact history

2.5 Technical Information

• IP address
• Device type and operating system
• Browser information
• Cookie and session data

3 How We Collect Information

355 bet collects information in the following ways:

• Directly provided: Information you give us yourself during account registration, KYC verification, or when making a deposit or withdrawal.
• Automatic collection: Information collected automatically through cookies, log files, and similar technologies when you use our platform.
• From third parties: Information received through payment processors and identity verification services.
• Customer support channels: Information provided when contacting us via live chat or email.

4 How We Use Your Information

355 bet uses the collected information for the following purposes:

4.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Keeping betting, gaming, and bonus services active
• Improving platform performance

4.2 Security and Fraud Prevention

• Ensuring account security
• Detecting unauthorised access and fraudulent activity
• Taking measures to prevent money laundering

4.3 Customer Support

• Responding to your questions and complaints
• Sending account-related notifications
• Providing technical assistance

4.4 Analysis and Development

• Analysing and improving the user experience
• Developing new services and features
• Resolving technical issues

5 Data Storage and Security

355 bet takes the highest technical measures to protect your information. All data stored on our servers is secured with SSL (Secure Socket Layer) encryption, and only authorised staff can access this information for specific purposes.

We retain your information for as long as your account is active or as needed to provide services. Some information may need to be kept for a specified period due to legal obligations.

However, no method of data transmission or storage over the internet is completely impenetrable. You are also responsible for the security of your account — keep your password confidential and log out after using an unfamiliar device.

6 Sharing Information with Third Parties

355 bet does not sell your personal information to third parties for commercial purposes. However, certain information may be shared with specific parties in the following cases:

6.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to process your deposit and withdrawal transactions. These services operate under their own privacy policies.

6.2 Identity Verification Services

As part of the KYC (Know Your Customer) process, necessary information may be shared with identity verification agencies.

6.3 Legal Obligations

355 bet may be required to provide necessary information in response to a court order or a lawful request from a competent authority.

6.4 Game Providers

Limited technical information necessary to operate games on the platforms of Evolution, Pragmatic Play Live, PG Soft, JILI, and other game studios may be shared. No personally identifiable information is shared in this context.

7 Cookies and Tracking Technologies

The 355 bet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website remember your preferences.

7.1 Types of Cookies We Use

• Essential cookies: Required for maintaining login sessions and security.
• Functional cookies: For remembering your language and display preferences.
• Analytics cookies: For reviewing and improving platform usage.

7.2 Cookie Controls

You can stop or limit cookie acceptance by changing your browser settings. However, please note that disabling essential cookies may disrupt some core functions of the website.

8 Your Rights and Controls

355 bet believes you should have full control over your own information. Your rights are set out below:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or outdated information.
• Right to erasure: Where there is no legal obligation to retain it, you can request that specific information be deleted.
• Right to restrict processing: In certain circumstances, you can request that processing of your information be limited.
• Right to data portability: You can request your information in a structured, machine-readable format.
• Right to object: You can object to your information being used for specific purposes.

To exercise these rights, please contact our customer support. Our team is available seven days a week, twenty-four hours a day, in both Bengali and English.

Playing responsibly and staying aware of your own data — both matter. Our Responsible Gaming Guide has further helpful information on this.

9 Protection of Minors

All 355 bet services are for persons aged 21 or older only. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age verification is a mandatory step at registration. If we become aware that a minor has opened an account, that account will be closed immediately and the collected information will be deleted.

10 Changes to This Policy

355 bet may update this privacy policy from time to time. If there are any significant changes, we will post a clear notice on the website and inform registered users by email or platform notification.

The updated policy will take effect from the date it is published. Continued use of the platform after any changes means you have accepted the new policy.

If you have questions about any changes, you can find answers in our FAQ section or contact customer support directly.

11 Contact Us

For any questions, requests, or complaints regarding this privacy policy, please contact our customer support team:

• Live Chat: Via the live chat button on the website, available seven days a week, twenty-four hours a day.
• Email: [email protected]

We generally process all requests within a reasonable timeframe. Important data protection requests are handled on a priority basis.